Spotlight

"AI Creates Better Customer Experiences – This is What Counts in the End"...

by Sebastian Bott / Dec 14, 2018

Trends & Insights

7 Field Service Management Trends to Watch for in 2019...

by Denis Amado / Oct 18, 2018

Trends & Insights

Key Customer Experience Ingredients: Speed, Convenience, Consistency, Friendliness...

by Philipp Rennert / Oct 11, 2018

Customer Care

6 Strategies to Optimize Global Spare Parts Management...

by Dan Caldicott / Sep 10, 2018

Customer Care

5 Tips for Choosing the Right After-Sales Partner...

by Phil Telfer / Jun 21, 2018

Customer Care

6 Reasons Why You Should Outsource Your After-Sales Service...

by Phil Telfer / May 28, 2018

Customer Care

5 Ways to Boost Brand Loyalty Through Customer Service...

by Kimberly Meyer / May 08, 2018

Customer Care

Winning the Race for Customers: 8 Quick Tips for World-Class Customer Service...

by Julia Stübben / Apr 26, 2018