Spotlight

"We Build Customer Service Capabilities to Nurture Customer Relationships"...

by Sebastian Bott / Feb 20, 2019

Trends & Insights

How Millennials and Generation Z Will Disrupt the Future of Customer Care...

by Tom Ihler / Jan 15, 2019

Spotlight

"AI Creates Better Customer Experiences – This is What Counts in the End"...

by Sebastian Bott / Dec 14, 2018

Trends & Insights

Seven Field Service Management Trends to Watch for in 2019...

by Denis Amado / Nov 14, 2018

Trends & Insights

Key Customer Experience Ingredients: Speed, Convenience, Consistency, Friendliness...

by Philipp Rennert / Oct 11, 2018

Customer Care

Six Strategies to Optimize Global Spare Parts Management...

by Dan Caldicott / Sep 10, 2018

Customer Care

5 Tips for Choosing the Right After-Sales Partner...

by Phil Telfer / Jul 10, 2018

Customer Care

Six Reasons Why You Should Outsource Your After-Sales Service...

by Phil Telfer / Jun 14, 2018