Trends & Insights

Digital Post-Sales Service: Transparency and Better Customer Experiences...

by Alfons Krauthausen / Jun 02, 2021

Trends & Insights

Home Automation: A Success Story, But Not Without Customer Service...

by Maximilian Grabmayr / May 06, 2020

Trends & Insights

How Consumer Electronics Brands Can Improve Their Customer Experience...

by Sebastian Bott / Apr 22, 2020

Spotlight

How to Mitigate the Impacts of COVID-19 on Your Customer Service...

by Sebastian Bott / Apr 03, 2020

Spotlight

How B2X Is Responding to Coronavirus (COVID-19)...

by Alfons Krauthausen / Mar 24, 2020

Trends & Insights

The Right Strategy Path: How to Survive the Urban Mobility Honeymoon...

by Eduard Falkenreck / Feb 18, 2020

Customer Care

How Self-Service Will Change Customer Service for Smartphones and Wearables...

by Philipp Rennert / Jan 24, 2020

Spotlight

How to Measure the ROI of Business Process Outsourcing...

by Carla Gonçalves / Nov 26, 2019