Trends & Insights

The Right Strategy Path: How to Survive the Urban Mobility Honeymoon...

by Eduard Falkenreck / Feb 18, 2020

Customer Care

How Self-Service Will Change Customer Service for Smartphones and Wearables...

by Benedikt Thiel / Jan 24, 2020

Spotlight

How to Measure the ROI of Business Process Outsourcing...

by Thomas Skorzewski / Nov 26, 2019

Trends & Insights

The Seven Biggest After-Sales Challenges for E-Scooters in the Urban Mobility Market...

by Eduard Falkenreck / Nov 06, 2019

Trends & Insights

Seven Reasons Why Startups Should Outsource Customer Service...

by Eduard Falkenreck / Sep 25, 2019

Trends & Insights

IoT Customer Service Strategies for Internet of Things Innovators...

by Sebastian Bott / Aug 28, 2019

Spotlight

Top Ten Business Process Outsourcing Risks and How to Mitigate Them...

by Thomas Skorzewski / Jul 30, 2019

Spotlight

After-Sales Service: Create Loyalty and Win in Global Markets!...

by Philippe Pilath / Jun 28, 2019

Customer Care

Customer Service Outsourcing the Right Way: All You Need to Know!...

by Carla Gonçalves / Jun 14, 2019

Spotlight

Business Process Outsourcing: What You Should Know About BPO...

by Jesús Iglesias / May 22, 2019