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Trends & Insights

Home Automation: A Success Story, But Not Without Customer Service...

by Maximilian Grabmayr / May 06, 2020

Trends & Insights

How Consumer Electronics Brands Can Improve Their Customer Experience...

by Sebastian Bott / Apr 22, 2020

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Spotlight

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Customer Care

Why Your Call Center Is a Key Element of Your Customer Care Experience...

by José Márquez-Martínez / Feb 23, 2018

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Six Customer Service Influencers Every Service Pro Should Follow...

by Julia Stübben / Feb 05, 2018

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by Kimberly Meyer / Nov 29, 2017

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6 Must-Read Books for Customer Care Professionals...

by Kimberly Meyer / Nov 15, 2017

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How After-Sales Data Analytics Build the Foundation for Customer Care Excellence...

by Marek Olszowy / Oct 15, 2017

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Four Key Success Factors in Customer Service Outsourcing Projects...

by Sebastian Bott / Aug 22, 2017

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by Rainer Koppitz / Aug 18, 2017

Customer Care, Blog

When Smartphones and IoT Devices Break, Superior Customer Care Can Save the Brand Image...

by Philipp Rennert / Jun 02, 2017

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Will Artificial Intelligence Replace Human Service Experts?...

by Sebastian Bott / Feb 01, 2017

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On the Way to an Ambient Customer Care Experience...

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