Customer Care

6 Must-Read Books for Customer Care Professionals...

by Kimberly Meyer / Nov 15, 2017

Customer Care

How After-Sales Data Analytics Build the Foundation for Customer Care Excellence...

by Marek Olszowy / Oct 15, 2017

Customer Care

4 Key Success Factors in After-Sales Outsourcing Projects...

by Rainer Koppitz / Aug 22, 2017

Customer Care

Why Complete After-Sales BPO Solutions Are the Exception So Far...

by Rainer Koppitz / Aug 18, 2017

Customer Care, Blog

When Smartphones and IoT Devices Break, Superior Customer Care Can Save the Brand Image...

by Philipp Rennert / Jun 02, 2017

Customer Care

Will Artificial Intelligence Replace Human Service Experts?...

by Sebastian Bott / Feb 01, 2017

Customer Care

On the Way to an Ambient Customer Care Experience...

by Sebastian Bott / Jan 27, 2017

Customer Care, Blog

More than the Sum of its Parts: Why Customer Experience Will Continue to Keep Us on Our Toes in 2017...

by Kimberly Meyer / Dec 20, 2016

Customer Care, Blog

Why a Superior Customer Care Experience Relies on End-to-End Supply Chain Management...

by Wolf Matthäus / Dec 02, 2016

Customer Care

3 Ways Real-Time Data and Analytics Improve Customer Care Operations...

by Wolf Matthäus / Nov 23, 2016