• Customer Care
  • Trends & Insights
  • Spotlight
  • B2X.com
  • Customer Care
  • Trends & Insights
  • Spotlight

Latest articles

Spotlight

7 Reasons for a Platform Approach in Post-Sales and Technology Support...

by Alfons Krauthausen / Aug 05, 2022

Spotlight

Sicherheitsstandard TA 7.2: Austausch von Payment-Terminals erforderlich...

by Thomas Skorzewski / Mar 16, 2022

Popular posts

Spotlight

Top Ten Business Process Outsourcing Risks and How to Mitigate Them

Customer Care

Six Strategies to Optimize Global Spare Parts Management

Trends & Insights

The Seven Biggest After-Sales Challenges for E-Scooters in the Urban Mobility Market

Spotlight

How to Measure the ROI of Business Process Outsourcing

Customer Care, Blog

More than the Sum of its Parts: Why Customer Experience Will Continue to Keep Us on Our Toes in 2017...

by Kimberly Meyer / Dec 20, 2016

Customer Care, Blog

Why a Superior Customer Care Experience Relies on End-to-End Supply Chain Management...

by Wolf Matthäus / Dec 02, 2016

Customer Care

3 Ways Real-Time Data and Analytics Improve Customer Care Operations...

by Wolf Matthäus / Nov 23, 2016

Customer Care

4 Key Ingredients for Operational Excellence in Customer Care...

by Wolf Matthäus / Nov 18, 2016

Customer Care, Blog

The Underestimated Risk: Why Mobile and IoT Security Are So Critical...

by Philipp Rennert / Oct 18, 2016

Customer Care, Blog

Provide Service Through the Eyes of Your Customer...

by Kimberly Meyer / Sep 30, 2016

Customer Care

Service Champions: 6 Examples of Excellent Customer Care...

by Kimberly Meyer / Sep 23, 2016

Customer Care, Blog

Loyalty or Disloyalty – How Customer Service Impacts Your Brand...

by Kimberly Meyer / Sep 05, 2016

Customer Care, Blog

Smartphones Break More Often Than You Would Think – Here’s What You Can Do to Bring Your Mobile Back to Life...

by Robert Aderan / Aug 23, 2016

Customer Care, Blog

How We Escape a Smartphone Crisis – the Perspective of a Millennial...

by Kimberly Meyer / Jun 29, 2016

Load more
Load more
Load more

Stay in the know and subscribe to our newsletter

  • Solutions
    • Value-added Logistics
    • Maintenance & Repair
    • Customer Interaction
  • Industries
    • Mobile & Consumer Electronics
    • Urban Mobility
    • Computing & Office Devices
    • Payment & Vending
    • Other Tech
  • About
    • Our Story
    • Our People
    • B2X ONE Platform
    • Careers
    • Contact Us
    • Privacy Policy
    • Legal Notice
  • Resources
    • Blog
    • Client Stories
    • Responsibility
    • News

Follow Us