Trends & Insights

Ten Customer Service Statistics You Can't Afford to Ignore...

by Julia Stübben / Jan 09, 2018

Trends & Insights

Service Innovation: a New Customer Experience on the Horizon...

by Kimberly Meyer / Dec 18, 2017

Trends & Insights

Millennials and Gen Z and Their Customer Experience Expectations...

by Sebastian Bott / Dec 07, 2017

Trends & Insights

4 Strategies to Manage Social and Environmental Impact in After-Sales Service...

by Victor Romero / Dec 01, 2017

Trends & Insights

5 Trends That Will Change the Mobile and Consumer Electronics Industry...

by Philipp Rennert / Nov 23, 2017

Trends & Insights

4 Key Trends in Managing the After-Sales Supply Chain...

by Victor Romero / Nov 09, 2017

Trends & Insights

After-Sales Challenges in Emerging Markets and Strategies to Achieve Service Excellence...

by Andrew Humphries / Oct 12, 2017

Trends & Insights

Why Only a Few BPO Providers Are Able to Offer Global After-Sales Outsourcing...

by Sebastian Bott / Aug 25, 2017

Trends & Insights

Customer Care 2027: 3 Ways Mobile and IoT Innovations Changes Customer Service...

by Kimberly Meyer / Aug 08, 2017

Blog, Trends & Insights

Connected Everywhere, Connected Everything: 14 Billion Consumer IoT Devices Further Increase Dependency on Technology...

by Kimberly Meyer / May 29, 2017