Trends & Insights

Key Customer Experience Ingredients: Speed, Convenience, Consistency, Friendliness...

by Philipp Rennert / Oct 11, 2018

Trends & Insights

Customer Service vs. Customer Experience: Know the Difference...

by Julia Stübben / Mar 26, 2018

Trends & Insights

Why Customer Care Organizations Have Only 10 Minutes to Make Their Customers Happy...

by Sebastian Bott / Mar 13, 2018

Trends & Insights

How 5G Will Change the Mobile Customer Experience...

by Philipp Rennert / Jan 23, 2018

Trends & Insights

Ten Customer Service Statistics You Can't Afford to Ignore...

by Julia Stübben / Jan 09, 2018

Trends & Insights

Service Innovation: a New Customer Experience on the Horizon...

by Kimberly Meyer / Dec 18, 2017

Trends & Insights

Millennials and Gen Z and Their Customer Experience Expectations...

by Sebastian Bott / Dec 07, 2017

Trends & Insights

4 Strategies to Manage Social and Environmental Impact in After-Sales Service...

by Victor Romero / Dec 01, 2017

Trends & Insights

5 Trends That Will Change the Mobile and Consumer Electronics Industry...

by Philipp Rennert / Nov 23, 2017

Trends & Insights

4 Key Trends in Managing the After-Sales Supply Chain...

by Victor Romero / Nov 09, 2017